shipping & returns

Returns & Exchanges:

Because of the nature of how FREECITY clothing is made there may be

“imperfections” (which could include color variations in print, holes or

repairs). We see these “imperfections” as the authentic qualities of the

vigorous process each piece goes through to become a finished garment.

However, if you are not completely satisfied with your purchase from

FREECITY, just let us know and we will gladly exchange or refund your

purchase.

Before returning your order, consider the following:

•We will issue a full refund (to the original purchasing card),

but only within 7 days of the delivery of your order.

•We accept items for exchange within 30 days of the delivery of your order.

•Items must be in original condition. We will not accept the return of

any items that have been laundered or altered in any way.

•We will not accept returns of sale merchandise.

•You are responsible for the costs of shipping items back to FREECITY.

We will ship your replacement at no additional cost.

To return/exchange your order:

1. Complete the return form included in your shipment. include the style,

color and size of the desired replacement item/s.

2. Ship the items to the address below. Make sure you use a carrier that

provides tracking as FREECITY is not responsible for lost shipments.

We will process your return/exchange right away, but in some

instances allow up to 2 weeks for processing.

 

FREECITY Web Exchanges

740 N Cahuenga Blvd

Los Angeles, CA 90038

 

Shipping policy:

We process and pack orders as we receive them and ship via UPS Monday

through Friday. We prioritize orders requiring expedited shipping and

generally ship most orders the same or next day. Occasionally, orders

may take more time to process. For example, if an order is placed after

pick-up on Friday we will not be able to process the order until Monday

morning. Please allow up to 5 business days to process your order.

All orders are packed and shipped by the FREECITY Workshop in

Los Angeles, California.

 

TO OUR INTERNATIONAL CUSTOMERS All orders shipped to

addresses outside of the US are subject to import duties and taxes, which

are levied once a shipment reaches your country. Any of these additional

charges are the responsibility of the customer. When ordering from

FREECITY, you are considered the importer of record and must comply

with all laws and regulations of the country in which you are receiving the

goods.  FREECITY is required to provide certain information about

your order, including shipment and product information to UPS in order

to facilitate customs clearance and comply with local laws. FREECITY

cannot predict any of the duties and taxes that will be applied to your

package. Once the package leaves our workshop, we are no longer

responsible for any additional charges.

 

if you have further questions about your order, contact orders@freecitysupershop.com