General questions

Most FREECITY has gone through a rigorous wash experience, and most likely all of the shrinkage has already happened - to be cautious, it’s ALWAYS a good idea to follow the wash / care instructions inside your FREECITY.

Everything we make is genderless - made for all people to enjoy. Depending on the garment, you might want to size up or down depending on how you want to wear it.

We don’t offer discounts or promo codes, but we do have occasional “unplanned” FLASHsales. Get on our email list and we’ll send you a notification. Sale items are FINAL SALE.

Your FREECITY at some point will get a hole, tear, or a fade. It’s all part of the life it has had with you! We encourage you to make your own holes, your own marks, and your own memories in your FREECITY! Wear and tear is part of what makes it great! If you are looking to get something “repaired,” look for a local tailor or dry cleaner that often has a tailor on hand. We do not do “repairs.”


Orders are normally shipped within 5 business days.

As soon as your order is placed, you will receive your order confirmation with order details - you will receive tracking information as soon as we pack your FREECITY for delivery.

Returns and exchanges

We have a 15-day return policy, which means you have 15 days after receiving your order to return the item to FREECITY. Please see our RETURN section for details.

We try to pack as carefully as possible but sometimes mistakes happen. We are happy to send you a shipping label to return any incorrect or damaged items and we will ship a replacement or issue a full refund as quickly as possible. We do not, under any circumstances, offer discounts for incorrect or damaged items.

Please allow 3-5 business days upon receipt at our workshop to process your return. Once the return is processed you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Everything we make goes through many hands to become its final incarnation - sewing, wash, dye, print. We often wash each piece more than twice. “imperfections” are part of it. You might find small repairs, and even holes. We encourage you to take a good look and make sure you love what you received. If you are not crazy about what you ordered, just let us know and we will gladly exchange or refund your order - please make sure your return is unworn and in the same condition you received it.

We make things in small batches and no two batches ever come out the same. This is part of being small batch hand-made production. There will be variations from batch to batch.

Everything we make is custom and continues to evolve. We may no longer make something that you loved and are trying to replace, but we hope you will fall in love with something new and wear it out!

contact us

for any other questions, please contact us via email at orders@freecitysupershop.com